To ensure your preferred time and service are available, we strongly recommend making reservations in advance. The spa provides walk-in bookings based on availability. The minimum age requirement for access to the spa is 16, with the exception of selected treatments.
To maintain the tranquility of the spa, we ask you to please keep conversation minimal, and respect the privacy and personal space of other guests. For your own relaxation and that of our other guests, the spa is a laptop, smoke and cell phone-free zone.
We recommend you arrive 10 minutes prior to your appointment time to avoid reduction in your service time. All appointments will end at their scheduled time so that the next guest will not be delayed. Treatment times are not extended based on late arrivals.
We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 04 hours in advance to avoid any cancellation fees. We appreciate your understanding and cooperation in respecting our scheduling policies.
It is recommended that you completely disrobe for your treatment. You will be provided with disposable underwear and slippers upon your arrival. Therapists are trained in proper draping techniques so you should always feel comfortable.
We accept various payment methods, including credit cards, debit cards, and cash. For your convenience, full payment is required at the time of service. If you have any questions regarding billing or need assistance with payment options, our staff will be happy to assist you. Please don’t hesitate to reach out for any clarification on spa packages or payment processes.
It is essential that you inform us in advance of any health conditions, allergies, medication or injuries which could affect your service when making your spa reservation. These include high blood pressure, pregnancy, past surgeries, and recently taken medications.
For your safety and peace of mind, we recommend leaving valuables at home or in your hotel room. The spa is not responsible for lost or stolen items. Lockers are provided for your convenience to store personal belongings during your treatment. We encourage you to only bring essential items to ensure a relaxing experience.
If you have feedback on pressure, room temperature, lighting let us know. Depending on your specific needs or requests, your massage therapist will either perform a customized full-body massage or focus on the specific parts of your body that you have requested.
The Experience Spa is a haven of peace and tranquility, offering the promise of pure relaxation, allowing your mind, body and soul to reach the perfect state of harmony and balance.
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